Terms and Conditions
Last updated: 30 September 2026
1. Applicability
These terms apply to every ride you book with AMS Airport Ride, whether via the website or via WhatsApp.
2. Formation of the booking
A booking is formed once you confirm it in the booking calculator and receive a booking number and confirmation email. When you receive it, check that all details (route, date, time, vehicle, passengers) are correct, and contact us immediately if they are not.
3. Price
Before confirming your booking, you receive a fixed price based on the pickup address, destination, date, time, number of passengers, luggage, and vehicle you provide. This price is fixed and does not change due to traffic, congestion, or waiting time en route, unless you materially change the ride after booking (for example a different destination, or significantly more passengers/luggage than stated).
4. Payment
Payment takes place after the ride, directly to the driver, by card or cash. Online prepayment is not required.
5. Cancelling and changing your booking
You can cancel your booking free of charge up to 3 hours before the scheduled departure time, via WhatsApp or the contact channel provided. If you cancel later than that, we may charge costs, depending on how late you cancel and whether the ride had already been scheduled — in that case, always contact us, we'll work out a reasonable solution together.
6. No-show
If you are not present at the agreed pickup location and we cannot reach you within a reasonable time after the driver has arrived, the ride may be considered not carried out and we may charge costs. We will always contact you first before doing so.
7. Pickup location and waiting time
For a ride from Schiphol, your driver will contact you once you've cleared customs, to agree the exact pickup spot — see the instructions in your confirmation email. For a ride from another address, the driver will be at the pickup address you provided around the agreed time. If in doubt or delayed: contact us via the channel named in your confirmation.
8. Flight number and delays
If you provide a flight number when booking, we take it into account when determining the pickup time from Schiphol. If your flight changes (different arrival time, different flight number), let us know as soon as possible via WhatsApp or the contact channel provided, so we can adjust the ride.
9. Passengers, luggage, and child seats
The number of passengers and luggage pieces you provide when booking must match reality — the chosen vehicle (Comfort: 1–4 passengers, XL Van: 5–7 passengers) is sized accordingly. If you need a child seat, indicate this when booking (see the corresponding option in the booking form); we cannot guarantee this if it was not indicated in advance.
10. Responsibilities
You are responsible for entering your booking details correctly and completely (addresses, time, flight number, number of passengers/luggage). We make every effort to transport you safely, on time, and comfortably, but are not liable for delay or damage resulting from incorrect or incomplete details you provided, or from circumstances beyond our reasonable control (see article 11).
11. Force majeure
We are not liable for delay or the inability to carry out a ride due to circumstances beyond our reasonable control, such as extreme weather, traffic situations, road closures, or government measures. We will inform you as soon as possible if this affects your ride.
12. Complaints
If you have a complaint about your ride, please contact us as soon as possible via the contact page or WhatsApp, so we can work together towards a solution.
13. Applicable law
Dutch law applies to these terms and to every ride you book with us.